While completing an order a session error occurs, what do I do?
All Internet Browsers; such as Internet Explorer, have time out functions. When you login to Jolly Big you start a session on the site, if you session remains inactive for a period of time, normally 5-10 minutes, you will unfortunately lose the card you are working on. Sessions are used for security purposes - especially when accessing sites such as Internet Banking.
If you receive a session error while accessing the site unfortunately it means that the card you were working on is lost. The best thing to do is to use your browser's back button and copy and paste the text you customised into a separate document, such as Word. Then you need to access Jolly Big again, find the card you were customising and start customising again.
My card hasn’t arrived yet and I don’t want to miss my friend’s birthday.
Can you help?
All our cards are despatched by standard 1st Class Royal Mail post from our premises in London.
Once the cards have been picked up by the Royal Mail we are unable to control the delivery process, however we will do whatever we can to rectify any delivery problems caused by the Royal Mail.
Please make sure you allow enough time for your cards to arrive – have a look in Delivery and Postage to find out more.
Is VAT included in the cost of the cards?
Prices shown include UK Value Added Tax. Sales taxes are based on the country of destination that you select in the Mailing Options.
We will automatically deduct VAT from all orders with non EU addresses.
If you are sending to a Channel Islands address you must ensure that the Country of Destination is Channel Islands NOT United Kingdom.
How can I pay?
We accept all major Debit and Credit cards: American Express, Master Card, Switch, Maestro, Solo, Visa, Visa Debit, Delta, Connect or Electron.
I’m having problems processing
my payment.
If you receive an error message on screen after a short wait, try and enter your card details again, making sure you check everything correctly - it’s often easy to enter a wrong number or expiry date (please note that on the site the expiry date field appears before the start date field). If you still have no luck, give us a call or send us an email and we’ll check it out for you – see Contact Us.
If you are trying to order outside Customer Service hours, just keep your order in your shopping basket and contact us by email or phone when the Customer Service team are available.
“Card Not Authorised” – If you receive this message, don’t panic! It doesn’t necessarily mean you have insufficient funds in your account.
To combat internet fraud banks and credit card companies have introduced a series of automatic checks which can easily be falsely triggered, for example if you enter the same number in several times in quick succession this will trigger a velocity check because the system thinks you are trying to hack the card number. Either try another card or leave the cards in your shopping basket and come back to the site at least two hours later to process the transaction. If you encounter this problem during office hours then call us and we can process the transaction manually.
If none of this helps, please Contact Us.
I am experiencing technical difficulties. What shall I do?
If you receive an unexpected error message or something strange happens while you are using the site, please write down the following points and contact us. The more information you can give us, the quicker we will be able to identify the problem.
  • Where are you on the site?
  • What were you doing immediately before it happened?
Before going live, new functionality on the site is checked thoroughly with as many combinations of Internet Browser and Operating Systems as possible. However, there are thousands of combinations and sometimes bugs slip through the net. If this is the case, we will try to fix the error as quickly as possible. There are a few very old and rare browsers that we just can't support because they don't have enough functionality to allow the site to work. In these cases we recommend upgrading to a newer browser. It's easy and free and it will make it easier for your view all sites not just ours.
It’s probably easier to phone when technical problems arise but if that’s not possible, you can get in touch on email if it’s easier. Click here to see our Contact Details.
I’m concerned about entering my credit card details on the Internet. Is there any other way to pay for my order?
All payments made for our products over the Internet are processed through a secure server, which means that your card details are specially encrypted before we send them to our payment provider. It is safer than using your card in person.
Our Customer Service team are here to help so if you need any more information, please Contact Us.
Will my payment and personal information be secure and confidential?
Security is an important priority for us and we are committed to protecting your privacy. We are registered as required under the Data Protection Act 1998 (Reg. ---------- ) and we will use the most up-to-date technology available to protect your personal details. Your credit card number is not stored in our system at any point in the payment process to avoid any risk of computer fraud.
How are the cards printed?
After we have received your order we print your product from a blank sheet of high quality paper or board. We use the same stocks that are used by most greeting card manufacturers and it meets environmental standards. All products are produced on our Xerox IGen digital press, which is the most sophisticated digital printing press available. The dimensions and paper detail for each design are shown under the "details" link when you select the desired format size
If I ask for the card to be sent back to me will I get a blank envelope with it?
If you order greeting cards to be sent back to you they will come in an outer envelope with a blank envelope for the card.
Uploading an image into a photo upload Card? Also see Upload Guidelines.
To upload a photo to our site it needs to be in the Jpeg format and needs to meet the pixel requirements of the space on the card that you wish to upload your image too.
The size dimensions for an image upload are always listed near the browse button to upload the image. This size is given in pixels wide and pixels high, and to avoid stretching or distorting your image you need to make your photo exactly these dimensions. We also recommend you have a dpi for your image of 300.
If you continue to have problems uploading an image the best thing to do is send us an email that contains the following information-
-The email address you are registered under.
-A contact telephone number.
-The code for the card you have chosen (located at the top of the screen when you are viewing a card in the card gallery).
-The image/s attached and if more than one image is attached, a list telling us which image corresponds to each space on the card.
Our Customer Service team are here to help so if you need any more information, please Contact Us.
How much do they cost?
The list price of the product is shown as you choose the product type. These prices do not include postage and packing. From time to time we may operate discount schemes for large orders.
A breakdown of the prices, discounts and P&P costs is always displayed clearly in your shopping basket before you checkout and pay.
Delivery & Postage
Cards - Despatch Information
Important - The despatch date is the day we POST the Products and NOT the day is should arrive. Your orders will be posted according to the table below:
Card Order Placed Despatch Date
Before 12pm Mon - Fri SAME DAY

After 12pm Mon - Fri

Following day
After 12pm Fri, Sat, Sun Following Mon*
Calendar Order Placed Despatch Date
From Receipt Of Order 7 - 10 Days
Poster Order Placed Despatch Date
From Receipt Of Order 5 - 6 Days
Print Order Placed Despatch Date
From Receipt Of Order 5 - 6 Days
UK Times

* Unless it is a Bank Holiday in the UK, when cards will be posted the next working day
Expected Delivery Times
The Royal Mail aims to deliver 90% of all first class letters the next working day; however, it is not possible to guarantee next day delivery.
To avoid disappointment, please ensure you allow as much time as possible for your order to arrive.
Area Cards Delivery Time
UK First Class - 2 Days
Other Europe Allow 4 Days
Outisde Europe Allow 7 Days
Area Calendars Delivery Time
UK 7 - 10 Days
Other Europe 7 - 10 Days
Outisde Europe 7 - 14 Days
Area Posters Delivery Time
UK 7 - 10 Days
Other Europe 7 - 10 Days
Outisde Europe 7 - 10 Days
Postage & Packaging
All our products are posted by standard First Class mail from our offices in Buckingham. Costs are calculated based on item weight so the postage cost will increase on larger orders in line with Royal Mail standard charges.
Please Note: All Products over an order value
of £5.00 are shipped with Royal Mail
recorded delivery